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My PC keeps freezing. What can I do?

Even reinstalling didn't solve this. It only happens when these things are present:

1. I'm connected to the net

2. I'm using a browser (doesn't matter which one)

3. and I'm moving the mouse (I use an external mouse)

It happens even as I read my email. Sometimes it happens 3 times a day, or doesn't happen for weeks.

The motherboard seems hot(and the small silver thing under the mousepad). Although, the PC has froze 4 minutes after a cold boot.

Update:

vista. Laptop - 6 years old. I've had this problem for 5 years.

2 Answers

Relevance
  • 7 years ago
    Favourite answer

    Please tell us what brand and model of computer you have.

    Laptop or desktop? How old, and what OS or version of windows you are using. These are helpful for us who aren't sitting in front of your computer like you are. Thx.

  • 7 years ago

    I would be happy to help if you provide some more details about your problem . Contact me when done.

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